Return & Refund Policy

If you are a consumer in the European Union, you have a statutory right to withdraw from most purchases within 14 days of receiving a physical product (the "cooling-off period"), without providing a reason. This statutory right is in addition to any rights under this policy.

To exercise this right, you must notify us clearly within 14 days of delivery that you wish to withdraw. You must then return the product at your own cost within 14 days of notification. We will refund the full purchase price and standard delivery costs within 14 days of receiving the returned item or proof of return — whichever is earlier.

The statutory right of withdrawal does not apply to: personalised or custom-made items; sealed goods that have been unsealed after delivery for hygiene or health reasons; digital content that has already been delivered with your express consent and acknowledgement that withdrawal rights are lost; and service contracts that have already been fully performed.

Beyond the statutory cooling-off period, we accept returns of unused physical products in their original, undamaged packaging within 30 days of confirmed receipt (when you confirm delivery in your account).

To start a return, contact us via our Contact page with your order number and reason for return. We will provide return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty, defective, or incorrect.

Items must be returned in the same condition as received. We reserve the right to refuse returns or reduce refunds for items that have been used, damaged, or returned without original packaging.

Items that are personalised, custom-made, energetically prepared, or ritually charged specifically for you are non-returnable and non-refundable, unless they arrive damaged, defective, or materially different from what was described.

Please review personalised order details carefully before completing your purchase, as changes cannot be made after production begins.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photographs of the item and its packaging, along with your order number.

We will arrange a replacement, repair, or full refund — including return shipping costs — at your choice. We may ask you to return the damaged item before processing your refund or replacement.

Under EU consumer law, when you purchase digital content (downloads, recordings, PDF guides), you are asked at checkout to expressly consent to delivery beginning immediately, and to acknowledge that this waives your statutory right of withdrawal. This acknowledgement is only valid if given clearly at the time of purchase.

If a digital product is defective or fails to download, contact us within 7 days and we will provide a corrected version or a full refund.

Programme enrolments may be refunded in full within 14 days of purchase provided you have not yet accessed any programme content. Once you have accessed or commenced the programme, refunds are at our sole discretion.

If you have accessed programme content but encounter a significant issue — such as the content being materially different from its description — contact us within 14 days of enrolment and we will review your case individually.

Refunds are not provided for dissatisfaction with spiritual or personal development outcomes, as these depend on individual engagement and circumstances entirely outside our control.

Service appointments cancelled by you at least 48 hours before the scheduled time may be rescheduled at no charge or refunded in full.

Cancellations made less than 48 hours before the appointment, or failure to attend without notice (no-shows), are generally non-refundable and the full session fee is charged.

If Galighticus cancels or is unable to deliver a booked and paid session, you will receive a full refund or a rescheduled appointment at your choice.

Completed sessions are non-refundable unless the service was materially different from what was described or was delivered negligently.

Event cancellations by attendees are subject to the deadlines in our Event Terms document. Please review those terms and the individual event listing before registering.

If Galighticus cancels an event, all registered attendees will receive a full refund of their ticket price within 14 days. We are not responsible for any travel, accommodation, or other costs incurred.

If we make a significant change to a confirmed event — such as a date or location change — we will notify you promptly and offer a full refund if the change is not acceptable to you.

All return and refund requests must be submitted via our Contact page or by emailing us. Please include your order number, a description of the issue, and any supporting photographs where relevant.

We will acknowledge your request within 2 business days and aim to resolve it within 10 business days.

Approved refunds are issued to your original payment method. Credit and debit card refunds typically appear within 5–10 business days, depending on your bank or card issuer. Other payment methods may take longer.

Refunds are processed in the same currency as the original transaction. We are not responsible for any currency conversion fees charged by your bank.